This Refund Policy governs all payments, deposits, credit purchases, and Order-related transactions made through the Objektico Platform (the “Platform”), operated by Perspective & Projection LTD (the “Company”, “we”, “us”, “our”).
This Policy forms an integral part of the Platform’s Terms & Conditions and must be read together with all related policies, including Delivery Terms.
By purchasing Credits, placing an Order, or otherwise using paid features of the Platform, you acknowledge and agree to this Refund Policy.
The Platform provides custom-configured digital services, including creative production and AI-assisted outputs, generated specifically in response to User instructions.
These Services:
are not pre-made or standardized goods
are produced on demand
require allocation of production capacity and resources
As a result, all transactions follow a final-sale model, except in strictly limited cases explicitly described in this Policy.
By placing an Order, you expressly:
request immediate commencement of the Services
acknowledge that production may begin immediately, including planning, scheduling, and resource allocation
To the maximum extent permitted by applicable law, you agree that:
you waive any statutory right of withdrawal once performance has begun
Credits are internal platform units used solely to access Services.
Credits:
are not legal tender
are not electronic money
are not redeemable for cash
do not represent deposits or stored value
have no value outside the Platform
Credits are strictly non-refundable except in cases of verified technical payment errors.
No refund will be issued if:
you change your mind
you purchase excess Credits
you do not use your Credits
your Account remains inactive
you choose not to proceed with Orders
Credits cannot be withdrawn, transferred, exchanged, or resold.
Once an Order is placed and Credits are deducted, it becomes final and non-reversible.
Upon confirmation, the Company commits:
production capacity
internal resources
scheduling and workflow allocation
to the Order.
No refund is issued at any stage of the Order lifecycle, including:
before production begins
during production
after production
after delivery
Each Order represents a committed and non-reversible production process.
No refund will be issued once Deliverables have been made available to the User under any circumstances.
This applies regardless of whether Deliverables have been:
accessed
downloaded
reviewed
used
Any access to or use of Deliverables constitutes:
full acceptance of the Services
complete waiver of any refund claims
Creative output is inherently subjective.
Differences in:
taste
expectations
interpretation
do not constitute defects.
Dissatisfaction does not qualify for a refund.
The Platform operates on a revision-based workflow.
If changes are required:
revisions must be requested using Revision Credits
each revision constitutes a separate production phase
You acknowledge that:
revisions are the exclusive and agreed mechanism for refining results
refunds are not a substitute for revisions
Monetary refunds are strictly limited to verified billing or technical errors, including:
duplicate charges
incorrect billing due to system malfunction
successful payment without proper credit allocation
Where confirmed:
refunds are issued to the original payment method
Processing time:
typically 5–10 business days after confirmation
subject to delays outside the Company’s control
Where applicable, the default form of resolution is the restoration of Credits to the User’s Account.
Monetary refunds are limited to verified payment errors unless otherwise determined by the Company.
If the Company declines an Order due to:
policy violations
prohibited content
technical infeasibility
operational constraints
the Company may:
restore Credits to the User’s Account
issue a monetary refund where appropriate
The method of resolution is determined at the Company’s discretion.
No partial refunds are provided under any circumstances.
This includes:
partially completed work
intermediate Deliverables
drafts or iterations
All Orders are treated as non-severable production processes.
No refund or compensation will be provided due to:
unused Credits
abandoned Orders
inactivity
failure to request revisions
failure to engage with Deliverables
Users must contact the Company before initiating any chargeback.
Unauthorized chargebacks may result in:
Account suspension or termination
removal or freezing of Credits
restriction of future access
The Company reserves the right to dispute illegitimate chargebacks.
The Company may deny or investigate refund-related requests that appear:
abusive
repetitive
manipulative
made in bad faith
including attempts to:
obtain refunds after using Services
bypass the revision system
exploit payment mechanisms
The Company does not guarantee:
commercial success
marketing performance
usability outcomes
business results
resulting from the use of Deliverables.
The Company reserves the right, at its sole discretion, to:
issue refunds
restore Credits
provide alternative compensation
This does not create a general right to refunds.
All refund-related decisions are made at the Company’s sole discretion, acting reasonably and in accordance with this Policy.
By using the Platform, you confirm that:
you understand that all sales are generally final
you accept the credit-based model
you acknowledge revisions as the primary resolution mechanism
you understand that refund rights are limited and exceptional
